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Charter Spectrum complaints

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2 Digital Place, 4th Floor ATTN: Escalations
Simpsonville, SC 29681 | Get Directions

(888) 892-2253

http://www.spectrum.com/

Online 24/7 Or Call for Customer Support Hours

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Total Amount in Dispute:
$56,955.00

Total Amount Settled:
$227.00

Complaint Experience

68%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

184 complaints against Charter Spectrum closed in last 3 years.

Complaints	Type of response
4	Making a full refund, as the consumer requested
1	Making a partial refund
88	Agreed to make an adjustment
0	Refusing to make an adjustment
34	Refuse to adjust, relying on terms of agreement
57	Unanswered

184 complaints against Charter Spectrum

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9/13/2026

RESPONSE: Agreed to make an adjustment Amount in Dispute: $55.00 Amount Settled: $0.00

Customer Complaint

8/25/2026

I closed my account with spectrum in May 2026 I went to the spectrum store at Kamehameha shopping center and returned all the equipment and I also tried to disconnect the cell phone but according to the sales person, the cell phone will automatically disconnect at the end of the promotional contract and I did not have to do anything. So I left Honolulu thinking my business with spectrum was completed. Little did I know spectrum charged me $50 for the phone and five dollars late fee. I tried to dispute this with them, but they refuse and insist that I should pay them the $55 in reviewing my statements I found I had a credit of $23.83 and it just disappeared by June 2026. First, where is that disco? Secondly, why am I paying for a miscommunication from their employee? Resolution Sought I want this build erased and my credit restored. My business with spectrum go back decades and they fuss and complain over $55 that has nothing to do with me, but with their employees miscommunication.

Company Response

9/10/2026

September 10, 2026 Dear Dispute Resolution: This is in response to your correspondence regarding the complaint submitted by Ms. Chun involving a billing concern. Charter records reflect a representative spoke with Ms. Chun regarding the mobile billing concern. Although the charges were determined to be valid, a one-time courtesy credit has been applied. The credit cleared the remaining final balance, reducing the account to a zero. A Charter representative contacted Ms. Chun on September 9, 2026, and discussed the above information. The representative provided Charter's direct contact information to Ms. Chun for future reference. Regards, Corporate Escalations Charter Communications

Customer Rebuttal

9/11/2026

Spectrum’s Representative Mr. Foreman contacted me immediately. He listened to my complaint and took care the matter by reversing the charges. Thank you I am very satisfied with the outcome.

9/9/2026

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $50.00 Amount Settled: $50.00

Customer Complaint

8/7/2026

Charge me the amount indicated when I didn't have the service anymore. Resolution Sought I would like my $50 returned

Company Response

8/27/2026

August 27, 2026 Business Consumer Alliance 315 N La Cadena Drive Post Office Box 970 Colton, CA 92324-0814 909-825-0490 phone 909-825-6246 fax [email protected] www.checkbca.org RE: BCA 99044440 CARPENTER Dear Dispute Resolution: This is in response to your correspondence regarding the complaint submitted by Mr. John Carpenter involving a Mobile billing concern. Charter representative has reviewed Mr. Carpenter account and based on the findings, his concerns have been addressed, and a billing adjustment was applied to the account. A Charter representative contacted Mr. Carpenter on August 26, 2026, and discussed the above information. The representative provided Charter’s direct contact information to Mr. Carpenter for future reference. Regards, Corporate Escalations Charter Communications

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