Charter Spectrum complaints

I called to cancel my service several months ago when it was unsuccessful the first time and I was still charged two months after I moved from my old apartment. I called to confirm the company had received my equipment return and accepted the mistake and paid the remaining balance in full (despite my old apartment not having the equipment or even power when I moved and still empty to date). I had to confirm my account with text security codes and provide my new address. Now, four months have passed (five since I moved) and I received a text message that my service was suspended due to lack of payment. I called and there was no record I ever called regarding my account. I was kind because I know it was not the agent's fault (Lori). I asked to speak to a manager, but there was none available at the call center. They are asking me to pay for another 3 months of service when the apartment I used to live in is not connected and the power is not on. It should clearly show I never used the internet at all. I am worried despite the confirmation there will be another bill and call in a few months. I cancelled my account months ago and paid the outstanding balance and accepted the responsibility for two months of unused service the first time, but now it has happened again. The agent said I owe for the last three months despite moving 6 months ago and returning the equipment last year. Resolution Sought I called and asked to speak with a manager. There was nobody to speak with. I am being 100 honest and provided my new address and declined a service transfer instead of cancellation months ago because I have service at my new location. I was told the service was cancelled and paid the balance over the phone on the call to settle the account. It was not appear they have any record of this and I find that very hard to believe. I would like the company the close my account as requested.

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I first called in to cancel my service, which ended October 31st 2023. I returned all spectrum's property ( Modem and cords). I tried to get this settled through spectrum and was continued given the runarounds. Spectrum have reported my name to the credit bureau as if I am denying to pay whatever it is I have left to pay. I am not disputing any charges with spectrum that occurred from the month of October 2023. I am disputing anything that's added after October which I was told ran over to the second week of November of 2023. I never disputed paying whatever I had left but I am disputing being overcharged for services I did not use. Again I've tried several times to explain that and for them to give me some kind of prorate so I can pay what I owe and instead they keep trying to make me pay a full balance of $146.82. I also want them to reverse telling the credit bureau that I didn't pay my bill trying to ruin my credit because that's a lie. Resolution Sought Give me the proper amount of what I owe and nothing more. Have my name removed from the credit bureau since they are the ones who reported it and it's a falseified accusation.

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I want to thank you for helping me resolve my issue with Spectrum and I have agreed to pay what I believe is fair and what I owed. Thank you for your assistance.

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