Charter Spectrum complaints

Spectrum, purchased my provider Astrea and switched me over in November 2025. In December I revived a notice I had a credit coming from Astrea, requested a refund, but since Spectrum purchased they said I need to go through Spectrum to get credit! I have called them on Jan26 2026 talked to a Jeff in North Carolina, who sent me to a supervisor Keyon, they told me they would send a form a a request for my money to be credit to my account and should be done in 15 days. On Feb 10 I called again to see if anything had been done talked to a Jarmia North Carolina! Apologize and said she didn't see any thing sent to the team that was going to take care of this matter! But she would do do and I get a check in the mail! Nothing came do I called back again and talked to Andy on Feb 23rd. From Nirth Carolina. Who couldn't do anything either but would help me by sending me to his supervisor Christen in Texas ID#5161923 and she said there was no paper work sent to the exusition team for a claim of a refund! No one called or texted me nothing ! Nothing in the mail no credit on account! But she did say there would be a credit card sent to me by mail! Waited nothing! Called back on March 4th, 2026 and talked to a Eddy from South Carolina, he said he would for sure take care of this a quoted me a 24 hour time line that he would personal call me back, he talked to his supervisor Megan and they would see that this would be taken care of by 9;00 am March 5th. Again on March 6th with no call back Resolution Sought I want my money that I paid Astrea before it was purchased by Spectrum, which they have admired to me they owe me and I have credit statements from asrtera!!

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January 8 2026 Call spectrum to disconnect and cancel Internet service After getting off the phone 30minutes later my Internet service stopped working. I called back. They said they would have to schedule. I said working at home that won't work. I explained I had called and what I had called for and that they weren't supposed to disconnect it till Friday the ninth when I receive my new Internet connection from go speed. I was transferred to sales again $55 promotion. I transferred me again. I scheduled disconnected my cancellation service for 9 January 2026. The advised me that I would have to return the equipment then when I was ready to do so contact them for a drop off I think it was either the UPS or their office February 9. They took $80 from my account for Internet service calling an overdraft I called. They said they did not cancel my service. I need to make a separate call. I told them I did. I said I want the money back. They filed a ticket same-day close the ticket no refund. I did not use their service for that month, I received notice of the change of service with spectrum and to return the equipment. It's proof they can tell my equipment was disconnected from their end. I just received a bill for $55 for the promotional offer that I refuse and it's sent to be paid to auto pay. In the last phone call I had with them. They tried to sell me the promotion offer again and I said no they told me each one of my mobile lines that I have with them will go up $10 beca Resolution Sought I would like to $80 refunded as soon as possible and the 55 if they take it through auto pay, I have to have auto pay because I have a mobile line with them they require it. I don't dare to stop payment cause they may cancel my mobile service if I do so.

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