Charter Spectrum

Hi my name is doreen i am 65 years old. I signed up for spectrum mobile last year. With that my extraordinasive gotten to an argument, I called spectrum and explained the situation to them and told them to take off my line, cause she's not paying me and she's not giving me my phone back. With that spectrum told me they can handle it. They took a line off. They didn't say nothing about the phone to me or anything. No letters with sent no Texas with sentiment for a whole year. I've been paying $45 for my phone on the 1st of this month, they put it up to $98. I told them why? They said, because of the phone that's on my plan, I said, why didn't I receive a letter or any information before this happened? I'm 65 years old, I don't use the phone for nothing. But my medical I'm a diabetic and I have kidney disease, this is what I told spectrum, and this is the truth with that. They told me that taking the phone back, it's supposed to been back 15 days after I got it back, I was never told that then on the phone when I was talking to him about the phone she told me if I get a police report, everything will be Fine so I got the phone back, I go into spectrum to return it, they refuse the phone. So now I'm stuck with 2 phones and a $98 bill, I call spectrum to no avail to help me because the price was too high and I'm on a very low-income I'm on SSSII told him I need my phone for medical reasons. I don't have personal people on my phone to call.But three just in case

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