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Citibank, N.A. complaints

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399 Park Avenue
New York, NY 10043 | Get Directions

(800) 285-3000

https://www.citi.com/

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Total Amount in Dispute:
$618,118.00

Total Amount Settled:
$0.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

105 complaints against Citibank, N.A. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
38	Agreed to make an adjustment
17	Refusing to make an adjustment
42	Refuse to adjust, relying on terms of agreement
8	Unanswered

105 complaints against Citibank, N.A.

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2/2/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $304.51 Amount Settled: $0.00

Customer Complaint

1/17/2025

I'm trying to stop continual charges on my credit card. I ONLY wanted to donate ONCE!! They are taking money EVERY MONTH! There is no phone number to stop it. I tried to call the credit card company and they wouldn't let me talk to a person to explain. I want the charges STOPPED!!! Resolution Sought I would like the money refunded and NO FURTHER CHARGES to WINRED to be made!!

Company Response

1/20/2025

Please accept this notice that we are investigating the customer’s concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days

1/23/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $30.00 Amount Settled: $0.00

Customer Complaint

1/6/2025

On 12/22/24 I received a call on my cell with a vague message. I attempted to call back-a nightmare so I hung up. I went out and same number called so I called back again. I finally got a person. She was useless and would not identify herself or what the call was about. I asked repeatedly! She just wanted my phone number. I said I had to enter my SS that should be good enough. It wasn't for her. Please note I have 2 Citi cards. She never said which one. I was not going to give more information. I felt like this was a FRAUD call. So I said u can't answer me I won't answer you and hung up. On 12/27/24 I received my bill. My payment due was 148$? I noticed they received my 100$ payment on 12/1/24. I then noticed I had a few of 30$?! So I called. It was in a collection department?!! She said I sent in 100$ and it should have been 102$ I was TWO dollars shot and you charged me 30$ for an innocent SMALL mistake?! Yup that's what they do. I said to her I have been a long outstanding very good customer and I always pay my bills on time and always send more. As usual they blame the automated system. She then tells me that I have to pay the $148 to keep my account up. I said I was not going to pay the $30. I told her I would send in $120 and I did that day. But I was not going to pay $30 and I wanted it removed. She said she would put in a request If the request was granted they would credit me back the 30$ to my CC?! I said no. I wanted a manager she said no! I will not pay 30$ Resolution Sought Remove the fee

Company Response

1/7/2025

Please accept this notice that we are investigating the customer's concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.

Customer Rebuttal

1/9/2025

I get charged instantly and yet I have to wait ?! How unfair is that. Over 2$! Charge a person 30$

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