Find a reputable business?

Complaints and Resolutions

Citibank, N.A. complaints

Read Complaints File Complaint View Full Report

399 Park Avenue
New York, NY 10043 | Get Directions

(800) 285-3000

https://www.citi.com/

We're available 24 hours a day, 7 days a week.

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$461,203.00

Total Amount Settled:
$0.00

Complaint Experience

27%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

67 complaints against Citibank, N.A. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
11	Agreed to make an adjustment
11	Refusing to make an adjustment
45	Refuse to adjust, relying on terms of agreement
0	Unanswered

67 complaints against Citibank, N.A.

Sort by

5/4/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $350.00 Amount Settled: $0.00

Customer Complaint

4/20/2026

I had a terrible experience with the representatives at Citibank. There were seven transactions on my checking account that I did not make and do not recognize; yet, despite this, they have refused to conduct a thorough review of the case. This is definitely a bank that lacks a department with sufficient experience and clarity regarding fraud matters. I have spent about three weeks unable to access my account, and they processed a reversal without notifying me that the case would be permanently closed. If we manage to resolve this issue, I will close this account and leave negative feedback for this bank, which I do not recommend. I need to get my money back; when one deposits money in a bank, it is with the hope that it will be safe and that incidents like this will not occur. Resolution Sought Full Refund

Company Response

4/21/2026

Please accept this notice that we are investigating the customer’s concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.

4/5/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $41,000.00 Amount Settled: $0.00

Customer Complaint

3/3/2026

Dear Citi Bank, My checking account is in California at rancho Cordova brank. I got no replies from your customer service. I am deported from USA to Pakistan. My Citibank complain number is 1771720755440. I was in jail since March 13, 2013 and released on February 20, 2026 after doing my time. Now I am deported to Pakistan. At the date of arrest my available balance was around $41,000. How do I get it back. 1: I need my hard earned money. 2: I need a complete bank account statement 3: I need you to help me on emergency basis as my mother is ill. Her life is in danger. She needs surgery. I need my money to buy medicine and health care for her. My details are: Parent branch: Citibank, rancho Cordova, CA Resolution Sought Return my $41000

Company Response

3/20/2026

Please accept this notice that we are investigating the customer’s concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile