Citibank, N.A. complaints

Subject: Complaint Regarding Citibank's Handling of My Billing Dispute To Whom It May Concern, I am submitting this complaint regarding Citibank's handling of my billing dispute involving a purchase from Ionix Labs. Before disputing the charge with Citibank, I made multiple good-faith attempts to resolve the matter directly with the merchant during the advertised 90-day money-back guarantee period. Ionix Labs advertised a "90-Day Guarantee – Try it risk-free. Not satisfied? Full refund, no questions asked." However, when I requested a refund, the company refused, stating that refunds could not be issued for "hygiene reasons." I believe this directly contradicts the guarantee that influenced my purchase. After my attempts with the merchant were unsuccessful, I filed a billing dispute with Citibank. My initial dispute was denied. I then contacted Citibank and submitted additional documentation supporting my claim, including evidence of the merchant's advertised money-back guarantee and the merchant's refusal to honor it. Despite providing this additional evidence, my dispute was denied again. I was informed that there was insufficient evidence to support my claim. However, I do not believe my documentation was fully or fairly considered, as I submitted evidence directly addressing the reason for the dispute. Since closing my Citibank account, I no longer have access to all of my dispute correspondence. I retained one dispute decision letter, but I Resolution Sought I would like my money back, but at this point, if I can't get my money back, I think a rating F as long as possible for everyone to read will be at a second consideration I would like it to be considered for both companies that I'm dealing with. Thank you.

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They’re willing to set but I have to have to wait for a check in the mail so they could take 14 no more days. Once I get the check for sure and then we can take it down. Thanks

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I have a checking account with Citibank. I access the account through the Citibank App. The app prompted me to enter a debit card access code which I had never set up. The app then froze my account. I called citibank customer service by phone and they requested the debit card number for security verification. However, I never received the debit card and never set up the security verification passcode. Accordingly, since I am unable to access the account I requested to close the account. I spoke to citibank with employee ID 056294 on Aug 3rd at 3:56PM who refused to close the account. I requested the account be closed repeatedly and stated i would not pay any further account fees. V Resolution Sought Close checking account.

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