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Citibank, N.A.

806 inquiries |
Banks

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399 Park Avenue
New York, NY 10043 | Get Directions

(800) 285-3000

https://www.citi.com/

We're available 24 hours a day, 7 days a week.

Company Rating

CCC

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Customer Reviews

based on 7 reviews.

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Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

105 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/23/2024 Susan S.

They need to stop telling people they can use the card right away if they are not going to honor it.

I applied to them and was approved for 1000. It said it was ready to use right away and gave me the card number. Drove approximately 30 minutes to meijer. Ran the card and was denied. Spent 20 minutes. On the phone. Received a text from them, called them back about the code, they didn't even want the code and said I had to wait for a letter in the mail. Why did they tell me it was ready to use if it wasn't? I only got it because there was something I really wanted for Christmas. Guess I won't be getting it now, the card is of no use to me now. I think it's wrong that they say it's ready to use and the can look up the account, but failed to tell me that it wouldn't work. I was horrified because I have never had so much trouble with cards. They need to stop telling people they can use the card right away if they are not going to honor it. It's very embarrassing for people, thankfully my husband was with me and he paid for some of the things I had although I did have to leave stuff behind.

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Complaints and Resolutions

Total Amount in Dispute:
$618,118.00

Total Amount Settled:
$0.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

105 complaints against Citibank, N.A. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
38	Agreed to make an adjustment
17	Refusing to make an adjustment
42	Refuse to adjust, relying on terms of agreement
8	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Company's business is a financial institution.

Primary Contact:	Barbara Desoer (CEO, Citibank, N.A.)
Business Started:	6/16/1900
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Citicorp North America, Inc

Websites:

Contacts:

Brian Bonenberger (Client Liaison)

B. Blue (Executive Response Unit)

Citi Executive Response Unit