Citibank, N.A. reviews

They need to stop telling people they can use the card right away if they are not going to honor it.

I applied to them and was approved for 1000. It said it was ready to use right away and gave me the card number. Drove approximately 30 minutes to meijer. Ran the card and was denied. Spent 20 minutes. On the phone. Received a text from them, called them back about the code, they didn't even want the code and said I had to wait for a letter in the mail. Why did they tell me it was ready to use if it wasn't? I only got it because there was something I really wanted for Christmas. Guess I won't be getting it now, the card is of no use to me now. I think it's wrong that they say it's ready to use and the can look up the account, but failed to tell me that it wouldn't work. I was horrified because I have never had so much trouble with cards. They need to stop telling people they can use the card right away if they are not going to honor it. It's very embarrassing for people, thankfully my husband was with me and he paid for some of the things I had although I did have to leave stuff behind.

$50000.00 fraudulent wire transfer. 9 months pregnant

I had $50000.00 fraudulently wired out of my acct in 4 mins and they initially told me it was my fault because I was scammed. Someone hacked or spoofed my phone. I never gave out my username and password. I am 9 months pregnant. I just relocated and quit my job to raise my baby for a few months. Any other company would have blocked my online acct, or held my money for longer then 0 seconds so I can call in and block the transfer. I am a nurse and I am on Public assistance for the first time in my life. CITIBANK DESTROYED MY LIFE. They have no online security. When I had Wells Fargo if I logged in on my phone and my pc around the same time my access was denied. THIS IS MY LIFES SAVINGS and any other bank would have protected it for longer than 4 mins. I called right away and was placed on a long hold just saying the money is gone to a person I have never heard to a bank on the other coast and they refused to call the bank. The other bank could be helping me find the person, but Citibank is not doing enough to reach them