Complaints for Claim Company in Huntington Beach, CA

18822 Beach Blvd #211
Huntington Beach, CA 92648 | Get Directions

(866) 633-2567

http://www.claimco.org

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege dissatisfaction with the content of materials, misrepresentation of the offer or difficulty obtaining refunds. Complainants allege the product and listings received are unsatisfactory and additional fees are required to purchase the books and programs. This information was not disclosed during the sales presentation according to the complainants. Some complainants allege failure to return calls or provide refunds. The company responds to complaints by indicating they have a no refund policy. However, refunds were provided to some of the complainants less a restocking, shipping and handling fee once the package was returned.

Complaint Closing Statistics

0 complaints against Claim Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Claim Company complaints