Complaints for Clear Credit in Aliso Viejo, CA

65 Enterprise Drive Suite 350
Aliso Viejo, CA 92656 | Get Directions

http://www.clearcredit.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege that the company fails to provide promised credit improvement services after fees are paid. Complainants state that they are charged even though they have not authorized the company to dispute items on their report. Most complainants report difficulty contacting the company regarding services. Emails aren't answered and there are no telephone numbers listed for the company with directory assistance. Other customers complain they are unable to log on or otherwise access their information on the company's website. ~~The company responds to some complaints by issuing refunds. Some complaints are unresolved meaning the customers are not satisfied with the company's response. In one case the company agreed to provide a refund however the customer wanted services instead.

Complaint Closing Statistics

0 complaints against Clear Credit closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Clear Credit complaints