Complaints for Coachella Valley Plumbing Heating & Air in Thousand Palms, CA

72216 Northshore Street, Suite 101
Thousand Palms, CA 92276 | Get Directions

(760) 343-2121

http://www.coachellavalleyac.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

This company's complaints contain a pattern of allegations concerning overpricing inaccurate diagnosis of problems failure to keep scheduled appointments and performance of unnecessary repairs. Some complainants allege the company installs air conditioning units that are the incorrect size or type and refuses to exchange the units. In other cases customers are allegedly told by company technicians that parts or other equipment currently installed has been discontinued by the manufacturer or are otherwise unavailable. Customers claim they call the manufacturer and find the information to be false alleging the company purposely gave false information in order to sell higher priced units. Several complainants report excessive delays with performing repairs or that the company fails to keep scheduled appointments.~~The company responds to most complaints by disputing the complainants allegations providing explanations for their actions and advising complainants of any balances due. In some cases the company did agree to refund or partial refunds. Several complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

0 complaints against Coachella Valley Plumbing Heating & Air closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Coachella Valley Plumbing Heating & Air complaints