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Coast to Coast Motors complaints

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8710 South State Highway 6
Houston, TX 77083 | Get Directions

(888) 418-8517

https://www.ctcautogroup.com/

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Total Amount in Dispute:
$24,665.00

Total Amount Settled:
$150.00

Complaint Experience

75%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

4 complaints against Coast to Coast Motors closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

4 complaints against Coast to Coast Motors

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12/10/2023

RESPONSE: Complaint was not answered Amount in Dispute: $4,500.00 Amount Settled: $0.00

Customer Complaint

11/14/2023

I have been trying to get them to fix my daytime running light and blinker on the right passenger side since May. They have stopped answering and started ignoring me but now that I'm not wanting to pay them they're blowing my phone up. Also, my check engine light has been on since we've got it there's also another light that's on and all the other lights have been popping on and off for like the last 5 months and that yet to answer their phone so unless they want something. Resolution Sought I would like a refund and for them to come get the car.

8/20/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $15.00 Amount Settled: $0.00

Customer Complaint

8/7/2023

Every time I make a car payment with a credit card they raise the payment and it went up from nine dollars to 12 till $10 and now it's like 13 maybe $15. Resolution Sought R they allowed to do that almost every month? I would like for it to stop.

Company Response

8/8/2023

Processing fees are at a rise and throughout the year the prices have gone from $9.99 to $13.99. To avoid process/convenience fees, you can call 888-339-3205 to speak to an agent about our AutoPay feature.

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