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Comcast Corporation (Headquarters) complaints

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1701 John F. Kennedy Blvd 4th Floor
Philadelphia, PA 19103 | Get Directions

(800) 934-6489

http://www.comcast.com

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Total Amount in Dispute:
$677,557.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

344 complaints against Comcast Corporation (Headquarters) closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
5	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
337	Unanswered

344 complaints against Comcast Corporation (Headquarters)

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9/20/2026

RESPONSE: Complaint was not answered Amount in Dispute: $108.63 Amount Settled: $0.00

Customer Complaint

8/25/2026

I cancelled my internet service with Xfinity Comcast on July 24, 2026, stating I would no longer need their service as of July 31, 2026, I was relocating out of the country. I was told I have paid in full and would receive a credit for the remainder of the time. I returned my equipment to the Xfinity store on July 30, 2026. Xfinity has continued to charge me, sending me various bills as overdue, pay now etc. I contacted the company on their website, where again was told by a virtual agent that the bills were a mistake and I would be receiving a credit. No credit has been received, and Xfinity is still billing me; the latest amount is $108.63. I have video and photo evidence of all of these communications, my calls cancelling service, my conversations with their virtual agent, etc. Xfinity is committing FRAUD by continually billing me for service that was cancelled, and by threatening to send this to collections if not paid. Resolution Sought I want an apology from Xfinity for the fact I have to continuously contact them and tell them not to fraudulently bill me, and I want the bill removed immediately! I am screenshotting this posting as future proof as well, for when Xfinity does not do as is required by law and sends this fraudulent bill to collections, I will contest it.

9/13/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/18/2026

My internet service was disabled for 12 hours on August 17 , 2026 they are also going to disrepute the services on August 18 for the whole day and i was not able to work because they are not responsible business, a lot of people work from home , having the service disconnected for 2 straight consecutive days is unacceptable, nothing to do with weather conditions just because they wish to enhance their company unacceptable, while people lose there jobs Resolution Sought They need work in the night or on the weekends when people do not need to use so much their internet! They should receive a warning or get in trouble, they are affecting the customers who pay daily for a service they choose to interrupt!

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