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Comcast Corporation (Headquarters) complaints

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1701 John F. Kennedy Blvd 4th Floor
Philadelphia, PA 19103 | Get Directions

(800) 934-6489

http://www.comcast.com

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Total Amount in Dispute:
$859,123.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

436 complaints against Comcast Corporation (Headquarters) closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
5	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
429	Unanswered

436 complaints against Comcast Corporation (Headquarters)

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12/18/2025

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

11/25/2025

Complaint Type: Billing Issue / Address Error / Unfair Collections Statement: I am filing this complaint because Xfinity increased my bill from about $150 to over $300 without explanation and then locked my address so I could not apply for Internet Essentials. When I attempted to resolve this, Xfinity refused to fix the billing issue and instead sent the disputed balance to a collections agency. Resolution Sought I am requesting the following: • Correct the billing amount to the accurate total • Remove all incorrect charges • Remove the balance from collections • Unlock my address so I can apply for Internet Essentials • Provide written confirmation of all corrections I tried resolving this directly with Xfinity, but they did not help. I am requesting BBB assistance to escalate this to Xfinity corporate.

12/16/2025

RESPONSE: Complaint was not answered Amount in Dispute: $450.00 Amount Settled: $0.00

Customer Complaint

11/20/2025

I did not want a ipad The guy kept pushing and said it was free. Then I receive a bill separately from my regular account I had no xfinity mobile I thought it was a scam until I received another. I have spoken with several representatives and they have accelerated the problem to no avail Today I drove to a xfinity store. Only to learn I would be charged $450 for the iPad. Telesales bp-amishr 157 lied to me. Account is my phone number 678.227 1229 Please allow me to return this iPad without charges. This is senior abuse and your phone sales people lie and get by without it. I am reporting this to Federal Trade Commission. Better Business Bureau and Georgia State Attorneys office today. Bobbie Metheny Resolution Sought Accept the return of the iPad with no charges Its never been activated.

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