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Comcast Corporation (Headquarters) complaints

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1701 John F. Kennedy Blvd 4th Floor
Philadelphia, PA 19103 | Get Directions

(800) 934-6489

http://www.comcast.com

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Total Amount in Dispute:
$373,586.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

328 complaints against Comcast Corporation (Headquarters) closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
5	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
321	Unanswered

328 complaints against Comcast Corporation (Headquarters)

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10/21/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/25/2026

Xfinity will harass you on the day of your bill non stop the day it is due. They call non stop and text and will shut you off the day of a new bill not before the due date. Then when you call customer service they will not help at all and then charge you their convenience fee. Resolution Sought Treat loyal customers like loyal customers

10/13/2026

RESPONSE: Complaint was not answered Amount in Dispute: $345.00 Amount Settled: $0.00

Customer Complaint

9/17/2026

I've been billed $15 extra every month for two years without my knowledge. Resolution Sought Refund my money, I don't want store credit

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