Find a reputable business?

Complaints and Resolutions

Comcast Corporation (Headquarters) complaints

Read Complaints File Complaint View Full Report

1701 John F. Kennedy Blvd 4th Floor
Philadelphia, PA 19103 | Get Directions

(800) 934-6489

http://www.comcast.com

Agents Available By Phone 24/7 at 1-800-934-6489

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$856,746.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

431 complaints against Comcast Corporation (Headquarters) closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
5	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
424	Unanswered

431 complaints against Comcast Corporation (Headquarters)

Sort by

12/25/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/1/2025

I have a live cable wire laying across my yard and neighbors yard for over 6 months. I have contacted company numerous times to get buried due to safety hazard to no response. I have multiple ticket numbers and still no response. I have sent in pictures, talked to customer service and even talked to 2 employees doing work on around street only to be told by 1 it's not his job and the other said he would contact construction department. Still nothing. It is a safety hazard. Bright orange line laying across 2 yards that are not even their customers. Resolution Sought Bury cable

12/21/2025

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

11/25/2025

Complaint Type: Billing Issue / Address Error / Unfair Collections Statement: I am filing this complaint because Xfinity increased my bill from about $150 to over $300 without explanation and then locked my address so I could not apply for Internet Essentials. When I attempted to resolve this, Xfinity refused to fix the billing issue and instead sent the disputed balance to a collections agency. Resolution Sought I am requesting the following: • Correct the billing amount to the accurate total • Remove all incorrect charges • Remove the balance from collections • Unlock my address so I can apply for Internet Essentials • Provide written confirmation of all corrections I tried resolving this directly with Xfinity, but they did not help. I am requesting BBB assistance to escalate this to Xfinity corporate.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile