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Comcast Corporation (Headquarters)

  537 inquiries |
Cable Television and Satellite Services

1701 John F. Kennedy Blvd 4th Floor
Philadelphia, PA 19103
| Get Directions

(800) 934-6489

http://www.comcast.com

Agents Available By Phone 24/7 at 1-800-934-6489

Company Rating

F

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Customer Reviews

based on 25 reviews.

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Complaint Experience

2%

Complaint Resolution Index (CRI)

530 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/2/2025

Poor service and uncooperative staff

I am unhappy with the staff and the service is unreliable. I was promised a lot more than I received.

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Complaints and Resolutions

Total Amount in Dispute:
$963,020.00

Total Amount Settled:
$19.00

Complaint Experience

2%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

530 complaints against Comcast Corporation (Headquarters) closed in last 3 years.
Complaints Type of response
1 Making a full refund, as the consumer requested
0 Making a partial refund
7 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
520 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Comcast Cablevision provides tv, internet, voice and home services that are easily accessible for you to enjoy anywhere and anytime you want.

Primary Contact: Brian Roberts (Chairman and CEO)
Business Started: 3/4/1977
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

Comcast Cable Communications Inc
Xfinity
Xfinity Comcast
Comcast Cable Communications Management, LLC
Comcast Phone, LLC

Websites:

Contacts:

David Cohen (Executive Vice President)
Executive Customers Relations (Customer Service)
Charlie Herrin (Chief Customer Experience Office)
Donna Bodam (Comcast Carrier Dispute Center)
Neil Smit (President and CEO Comcast Cable)

Other Categories:

Addresses: