Comcast Corporation (Headquarters) reviews

When a customer calls, they should be allowed to choose to speak to a LIVE agent ON THE PHONE,

Xfinity goes out of their way to block customers from being connected to a live agent on the phone. Today I was disconnected repeatedly, had multiple chat agents discountinue our conversation without resolving the situation etc. When I finally got a human on the phone the problem was fixed in less than 30 min (which is what has happened previously with the same issue). I asked to be transferred to whoever is able to take complaints which led to, again, repeated cancelations of calls. Now, 3+ hours on, I am still on hold for a supervisor. They should not be allowed to prevent customers from receiving actual customer service help - they bank on people giving up. It's calculated dishonest business.

Offer a simple and efficient web-based solution for customers to access their account information and to make payment on amounts due

Xfinity Mobile does not have a successfully operating app available for customers to access critical account information and to make payment. As a result, Xfinity mobile threatens a consequence of terminating a customer service if they cannot timely pay the amount due. Even if customers set up auto pay and endeavor to access to pay their account on time, the available website and application do not allow for a user to make a payment.

Comcast does not have a phone number that can easily get in contact with a human being to discuss this matter at hand. As a result, I lost my cell phone service for many days and weeks and took extreme amounts of effort to restore my cell phone service.