Complaints for Consumer Promotion Center in Woodland Hills, CA

22647 Ventura Blvd. Suite 258
Woodland Hills, CA 91364 | Get Directions

(818) 575-4739

http://www.consumerpromotionce...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege false advertising of the offer, and failure to fulfill free gift offer ads as agreed. Some participants complained that in order to fulfill eligibility requirements they were required to review endless website pages and purchase services or items they would not have ordinarily have purchased. Some allege even after completing eligibility requirements they still did not receive their gift. Many participants expressed exasperation with the amount of time necessary to complete eligibility requirements, the lack of disclosure concerning the true nature of the offer, and their inability to remove their e-mail address from the company’s mailing list.

The company responds to some complaints by advising participants they have no way to verify when eligibility requirements have been met, and ask the customer to send verification of completing the offer. Complaints concerning false advertising are generally addressed by directing the complainant to their website to review disclosures in fine print at the bottom of the page.

Complaint Closing Statistics

0 complaints against Consumer Promotion Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Consumer Promotion Center complaints