Credit Acceptance Funding, LLC complaints

Thank you for reaching out to us. Julia, our Senior Compliance Analyst, tried to contact you by phone and email to discuss your complaint in more detail but was unable to connect with you. I understand you have concerns regarding the terms of the retail I have enclosed (Sent to BCA for review) the retail installment contract that you entered into with Yes! Automotive Inc. on February 28, 2019, to buy a 2015 Dodge Grand Caravan Wagon. The contract sets forth the terms of your transaction in detail. Credit Acceptance was not involved in setting the terms of your contract with the dealer. Rather, by signing the enclosed disclosure form (copy to BCA for review), you acknowledged that you had the opportunity to read the contract and negotiate its terms, including the vehicle price and the APR, with the dealer and that you bought the vehicle on terms acceptable to you. As such, my investigation shows that you were aware of and agreed to these terms when you signed the contract. Credit Acceptance then provided financing for your vehicle purchase by accepting assignment of the contract. Importantly, we cannot change the contract terms you agreed to with the dealer. While we have no reason to believe you were misled by the dealer, if you have additional informaiton you would like us to consider, please send it to Julia and we will be happy to investigate further. In April 2001, with your account severly past due, we repossessed your vehicle and sold it at auction, consistently with our rights under the contract. The sale proceeds were insufficient to pay off your account and a deficiency remained for which you continued to be responsible under the contract. When you did not continue making payments on your account, we retained legal counsel to pursue a collection action against you. Our collection counsel obtained the enclosed default judgement against you that remains valid and unsatisfied. If you want to discuss your settlement options or make payment arrangements, please contact our collection counsel, Levy & Associates, LLC, directly at (877) 811-7527. It is our sincere hope that we have reolved your concerns. If you have additional questions, please feel free to contact Julia at (855) 862-5100.

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Company states; Thank you for reaching out to us regarding your concerns. Your assigned Compliance Analyst, Marie, attempted to contact you via phone and email to discuss in more detail but was unable to connect. I understand that you have questions about a potential missing payment. I hope this letter provides clarity. I'm sorry to hear you experienced fraud with your bank. In order to locate a missing payment, we would need the date the payment was submitted to us and the corresponding full bank statement for that month. While we appreciate you providing a payment history from your bank, we need the requested bank statement to investigate further. Our payment processor was not able to locate the payment with the information you provided. You may contact us with your bank on the line so we may get the required information to investigate further. We sincerely hope, that we've resolved your concerns. If you'd like to discuss further, please feel free to call Marie @ 855.862.5100. Respectfully, Legal Counsel Compliance Department

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