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Credit Acceptance Funding, LLC

  208 inquiries |
Loan Companies

25505 West 12 Mile Road, Suite 2300
Southfield, MI 48034
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(248) 353-2700

Company Rating

F

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Customer Reviews

based on 2 reviews.

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Complaint Experience

76%

Complaint Resolution Index (CRI)

29 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/25/2022

Don't deal with these people

I went to a car lot bought a car the loan came from credit acceptance everything was fine untill the car would not pass inspection which they guaranteed with pass inspection each time I brought the car to get inspected it failed I brought it back to the car lot they reset the light told me to give it a day or two bring it back to inspection it should pass long story short it never passed car lot starts ignoring me won't accept my calls close to my warranty with them ending go there no one's there to help me they fully get shut down due to fraud I call credit acceptance explain everything to them I question them how are you doing with the car dealer who is doing this to consumers you have to be aware and you have to have more than one complaint they did nothing to help me I asked him what was I supposed to do with the vehicle that I cannot drive because it will not pass inspection I was always on time with my payments they sent me I can voluntarily surrender the vehicle which I did do to getting tickets in New Jersey and risking on to jail I had no choice now 7 years later I'm still dealing with them charging me for a car that they knowingly sold me that was never going to pass inspection and I filed three complaints with credit acceptance and they never helped me I feel like they both are in cahoots and it's all at the end of the day to get money but now it's ruining my life if you deal with a credit company you want to know that they have your back not put you in a position where you're going to lose your money and mess up your credit they have on file how this car lot scammed me they have the tickets that I got they couldn't even contact them when I was telling them I couldn't contact them but yet and still it's all on me I'm responsible. I was a loyal customer I never missed a payment I paid on time my car did not get repossessed my car was unable to be driven because of fraud it was a lemon there should be laws in place to protect people like me and others

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Complaints and Resolutions

Total Amount in Dispute:
$150,286.00

Total Amount Settled:
$0.00

Complaint Experience

76%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

29 complaints against Credit Acceptance Funding, LLC closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
12 Agreed to make an adjustment
0 Refusing to make an adjustment
12 Refuse to adjust, relying on terms of agreement
5 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

The company's business is providing financing.

Primary Contact: Brett Roberts (Chief Executive Officer)
Business Started: 12/26/1989
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:

Credit Acceptance
Credit Acceptance Corporation

Websites:
There are no additional web sites.

Contacts:

Amanda Benson
Amanda Reasner (Compliance Analyst)
Brionna Frida (Legal Assistant, Compliance)
Julia Clark (Compliance Analyst)
Kristen Foutaine (Compliance Analyst)

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