Credit Defenders of America complaints

Complaint Experience

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BCA's Summary and Analysis:

Of the complaints we have received against this company, in at least some cases, the complaint allegations are very serious.

Complainants allege failure to honor requests for cancelling and dissatisfaction with services. One customer claims the company stated not to pay creditors and that they had direct contact with cardholders. Another complainant alleges the company claimed over the phone that they could stop late fees and penalties. However, after the customer received the package, the information stated that not all creditors participate in their program and the company failed to disclose the first payment is collected by their company. Another customer states the company refused to cancel services because the customer failed to cancel within ten days although the customer claims the company did not disclose the cancellation policy.

The company responds to one complaint by stating the security deposit is forfeited if the contract is cancelled within 36 months and they have a recording indicating that the information was disclosed to the customer. The customer requested the information in writing, but has not received it to date.

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