Complaints for Credit Security, LLC. in San Clemente, CA

1001 Avenida Pico Suite C 134
San Clemente, CA 92673 | Get Directions

http://www.creditsecurity.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege unauthorized charges to their credit cards for identity theft protection services that were never ordered. Many complainants allege their credit cards are charged after replying to a Google Ad and or other online ads. Some complainants allege after contacting the company they are told that they were signed up for an identity theft protection service. A few customers allege they are unable to speak to the company, are hung up on and or receive rude customer service.

The company responds to complaints by stating the customers signed up for the services in conjunction with an online purchase from an affiliated website; issuing refunds, discontinuing future charges and alleging they provided confirmation emails to the customers.

Complaint Closing Statistics

0 complaints against Credit Security, LLC. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Credit Security, LLC. complaints