Complaints for Creek Side Pools And Spas in Lancaster, CA

43611 Serenity Court
Lancaster, CA 93535 | Get Directions

(661) 946-6842

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege dissatsifaction with workmanship relating to the installation of pools or spas. Specifically, complainants allege the company will not return to fix problems, spa rails are wobbly and seem unsafe, the plaster is different colors, and the pool did not pass inspection. Customers indicate when they contact the company for assistance, representatives are sometimes rude and vulgar, or they promise to return to complete the work, but nobody shows up. Other complainants allege the company damaged plants or did not re-install a fence properly. The company responds to complaints by stating the pool or spa was built and installed according to the contract, the customer made changes after the contract was written, or by replacing the fence. The company states they are not responsible for any damage to plants or other items in the path of access to the pool. However, as a goodwill gesture, they installed 560 square feet of top quality sod in the front of the property at no cost. Some complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Creek Side Pools And Spas closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Creek Side Pools And Spas complaints