Complaints for Cumetrix Data Systems in City of Idustry, CA

957 Lawson Street
City of Idustry, CA 91748 | Get Directions

(626) 965-6899

http://www.cumetrix.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they experience problems with computer systems or components after purchase and difficulty contacting the company for warranty replacement or repairs. A few complainants allege the company refuses to honor the warranty for parts purchased at Egghead.com, due to a dispute between the two companies. The company responds to some complaints by offering explanations or referring the customer's back to the third party from whom they purchased the merchandise. Some complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Cumetrix Data Systems closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Cumetrix Data Systems complaints