Complaints for Custom Technology in Redlands, CA

1618 Silver Cup Court
Redlands, CA 92374 | Get Directions

(888) 752-7624

http://www.customtechie.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfulfilled contracts, shoddy workmanship, and inability to contact the company to inquire on the status of their project. Customers complain the company fails to complete work within the agreed upon timeframe, or fails to complete at all. Some complainants allege they were forced to hire other companies to complete jobs, or that the company fails to deliver the brand name electronic components originally ordered.

The company responds to most complaints by disputing the complainants allegations, agreeing to complete work, or in a few cases where projects were delayed by the company and no work was performed, refunds were issued.

Complaint Closing Statistics

0 complaints against Custom Technology closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Custom Technology complaints