Complaints for D M S Claims in Orange, CA - 13180485

358 South Main Street #93
Orange, CA 92868 | Get Directions

(714) 517-2570

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege receiving telephone messages that they may have unclaimed funds or, they have unclaimed funds for more than $600. The message instructs the recipient to call a telephone number which has a pre-recorded message instructing them to send $25.00 to the company to obtain claim forms. Most complainants are asking the company to remove them from their calling list. A few customers sent the required $25.00 to the company and never received the claim forms or heard from the company again. To date, all complaints remain unanswered. A few complaints are still pending.

Complaint Closing Statistics

0 complaints against D M S Claims closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

D M S Claims complaints