Complaints for Debt Legal Services, Inc. in Anaheim, CA

2050 South Santa Cruz Street #2000
Anaheim, CA 92805 | Get Directions

(714) 453-4004

http://www.debtlegalservices.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege the company fails to perform debt negotiation services, which resulted in lawsuits, wage attachments, accruing late fees, or collections. Some customers complain of the lack of communication regarding their accounts, creditors not being contacted, or failure to disclose that negotiations with creditors do not commence until sufficient funds are accumulated to make settlement offers to creditors. A few customers state they did not receive refunds upon cancelling services.

The company responds to complaints by explaining they work diligently to resolve the matter with customers. The company explained that a portion of the retainer is non-refundable, fees are disclosed prior to entering the program, or they can provide evidence of the services performed. The company issued a full refund in one case, and provided a refund in another case where monies were withdrawn in error after cancelling. In some cases, the company failed to address allegations of failing to provide services as represented.

Complaint Closing Statistics

0 complaints against Debt Legal Services, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Debt Legal Services, Inc. complaints