Complaints for Deftone Records in Los Angeles, CA

1801 Avenue of the Stars, 6th Floor
Los Angeles, CA 90067 | Get Directions

(310) 284-5991

http://www.deftonerecords.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

The one complaint on file alleges the company fails to provide services contracted for. Specifically, the customer alleges after paying the $1000 fee and signing a contract for production of a CD within 90 days the company failed to produce the CD and made no contact with the customer for three months. The complainant further states after leaving several messages, emails and finally threatening to complain the company made contact and took an additional two months to provide a CD. Consumer alleges the final product was not by disk makers, as originally represented, looked generic, contained the wrong songs, and had the wrong title. The consumer seeks a full refund. The complaint remains unanswered.

Complaint Closing Statistics

0 complaints against Deftone Records closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Deftone Records complaints