Complaints for Delta Shipping Supplies in Pasadena, CA

990 South Arroyo Parkway #3
Pasadena, CA 91105 | Get Directions

(800) 253-5827

http://www.deltashippingsuppli...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints generally allege misrepresents themselves as being the regular office supply distributor, or calling to offer free promotional items in order to send office supplies and invoice businesses without authorization. Complaints further allege the company charges exorbitant fees for supplies, fails to provide proof of authorization and fails to cancel invoices.

The company generally responds to complaints by stating they received authorization, voiding invoices, or sending return authorizations so orders can be returned. In other cases the company denies requests to cancel invoices stating the items were ordered or the delivery was authorized.

Complaint Closing Statistics

0 complaints against Delta Shipping Supplies closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Delta Shipping Supplies complaints