Complaints for Desert Classics in Rancho Mirage, CA

PMB 346 74140 El Paseo Suite 4
Rancho Mirage, CA 92270-2923 | Get Directions

(760) 770-7755

http://www.desertclassiccars.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege: failure to remit funds following sale of a consigned vehicle. In that case, the customer was due $40,000. Another complainant stated payment was delayed for two weeks, and then he received a post dated check which would not clear the bank. He eventually exchanged the check for a cashiers check. Another person complained that they did not receive the promised vehicle warranty and had to expend over 5,000 for repairs. The company responded to one complaint by explaining the delay in payment for the sale of a consigned vehicle. The other complaints are unanswered.

Complaint Closing Statistics

0 complaints against Desert Classics closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Desert Classics complaints