Complaints for Diamond Consulting Group in Winchester, CA

34942 Viscaria Court
Winchester, CA 92596 | Get Directions

(866) 724-3863

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfulfilled contracts inability to communicate with the company difficulties obtaining refunds and excessive waiting periods for loan modifications. Some customers complain that when they contacted the company to inquire on the status of their loan modification they were repeatedly asked for pay stubs or other information previously sent. In other cases complainants allege the company disconnected their phones moved from the Yenez Road address and changed names without notifying current customers. Other people complain that they are given the run around and advised that they should be contacting another company called Diamond Loss Mitigation about their account.~~The company responds to some complaints by disputing the complainants allegations or denying they transacted business with the customer. Several complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

0 complaints against Diamond Consulting Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Diamond Consulting Group complaints