Complaints for Digital Supplies, Inc. in Van Nuys, CA

16032 Sherman Way #253
Van Nuys, CA 91406 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege deceptive sales practices. Customers complain that company representatives make sales calls misrepresenting their identity to be that of the complainants regular supplier. Complainants report the caller claims to be making a courtesy call to advise them to order before the price increase must be applied to their purchase. Those who ordered toner report that upon arrival they discover that the toner is an off brand, the company they purchased from is not their regular supplier, and the price of the product by far exceeds the price they pay their regular supplier.

The company responds to some complaints by agreeing to retrieve unwanted shipments, and zeroing account balances.[

Complaint Closing Statistics

0 complaints against Digital Supplies, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Digital Supplies, Inc. complaints