Complaints for Direct Financial Group, LLC in Costa Mesa, CA

1927 Harbor Blvd. Suite 330
Costa Mesa, CA 92627 | Get Directions

(866) 533-1663

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company collects an advance fee of $990 and promises to reduce the interest rate on their credit cards. However, after paying this fee, complainants report the company is unable to reduce the interest rates on their cards as promised, and the company refuses to comply with their money back guarantee by issuing a refund. Some complainants report the company simply tells them to contact their credit card company on their own to ask for a reduced interest rate, and this request is generally denied by the bank. Others report they were told to apply for a new credit card with a lower interest rate and transfer their balances to the new card. Many other complainants report the company does not return phone calls regarding the status of their case and/or refund.

The company responds to some complaints by stating they will investigate the complainant's concerns, and if they were unable to assist the customer and find that a refund is due, it will be issued. In one case, a refund was issued. The company generally does not affirmatively confirm if refunds will be provided to complainants.

Complaint Closing Statistics

0 complaints against Direct Financial Group, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Direct Financial Group, LLC complaints