Complaints for Direct Response Holdings in Brea, CA

2500 East Imperial Suite 201-274
Brea, CA 92821 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unauthorized charges or debits to accounts after agreeing to purchase a book offered by the company. Customers complain the charges or debits in some cases are for merchandise which they have not received, or in connection with the free trial software.

The company responds to all complaints by generally disputing that the charges or debits are unauthorized, and claiming that all customers received information by mail explaining the service before charges commenced. In most cases, the company did provide refunds when requested, along with RMA's for returning the unwanted items.

Complaint Closing Statistics

0 complaints against Direct Response Holdings closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Direct Response Holdings complaints