Direct Satellite Network Solutions complaints

Complaint Experience

N/A

BCA's Summary and Analysis:

Customers generally allege that the company offered a promotion of a free DVD player or home theater systems but failed to provide it. Some complain that they contacted the company about the offer on multiple occasions only to be promised some future delivery that never materialized. Some complainants allege receipt of unsolicited pre-recorded telemarketing calls offering satellite TV service and that they continue to receive telemarketing calls even though they follow the company's instructions for removing their phone numbers from the call list. Others state that the company has failed to honor its lifetime warranty for the remotes and receivers it sold.~~The company responds to some complaints by stating that the Home Theatre System is not in stock and does not provide any further explanation. To complaints of telemarketing issues by stating they have placed the customer on their Do Not Call list or explaining that there are other companies performing telemarketing services on their behalf and these companies have been notified. The company further explains that their Do Not Call list is updated quarterly which is why some consumers receive more than one call in a three month period. In a few cases the company issues refunds or rebates sends DVD players or home theater systems or explaining that restocking fees and refund policies are clearly written on their invoices.

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Complaint Closing Statistics