Complaints for Donnelly Golf in Phoenix, AZ - 13202944

4025 East Chandler Blvd. Suite F-13
Phoenix, AZ 85048 | Get Directions

(800) 551-5191

http://www.donnellygolf.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

One complainant alleges after agreeing to a 45 day trial period to try out the golf clubs, the customer was asked for credit card information as insurance to return the clubs. The customer states the company never sent the golf clubs, and charged the credit card. The second complainant alleges the company failed to provide a refund of $524.00 after returning the clubs within the 30 day trial period. Both complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Donnelly Golf closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Donnelly Golf complaints