Complaints for Downtown Consulting Services in Santa Monica, CA

825 Wilshire Blvd. Suite 225
Santa Monica, CA 90401 | Get Directions

(213) 341-0712

http://www.taxlienhelp.org

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege after collecting the $3000 advance fee, they are unable to reach the company, complaining calls are not returned, and emails are unanswered. Customers also complain the company fails to fulfill contractual obligations, and they are unable to obtain refunds of the advance fee. Most complainants allege they were not aware that the advance fee they paid was non-refundable.

The company responds by generally denying refund requests and explaining that the $3000 advance fee is considered a retainer fee, and is non refundable. The company contends that the advance fees collected are used for property searches, and other costs associated with their business. In almost all cases the company claimed that they were unable to contact the complainant to provide services. Complainants generally dispute that they were unavailable, and contend the company made little or no attempt to reach them.

Complaint Closing Statistics

0 complaints against Downtown Consulting Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Downtown Consulting Services complaints