Complaints for DSL Extreme.com in Northridge, CA

9221 Corbin Avenue, Suite 260
Northridge, CA 91324 | Get Directions

(818) 906-0326

http://www.dslextreme.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complainants allege a variety of billing related issues and dissatisfaction with the service. Some complainants allege they are double billed for service they are billed after cancellation receipt of service interruption notices even though accounts are paid and current or charges for early termination despite the fact that the customer was never connected or did not qualify for their service. ~~The company responds to some complaints by referring to their terms and conditions issuing full or partial refunds or correcting problems with service. Some complainants are dissatsified with the company's explanations and claim the company cannot provide accounting records for their billing amounts. However all complaints have been responded to.

Complaint Closing Statistics

0 complaints against DSL Extreme.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

DSL Extreme.com complaints