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DTE Energy complaints

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One Energy Plaza Room 1575 WCB
Detroit, MI 48226 | Get Directions

(800) 477-4747

http://www.dteenergy.com

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Total Amount in Dispute:
$4,960.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

6 complaints against DTE Energy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
6	Unanswered

6 complaints against DTE Energy

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12/28/2022

RESPONSE: Complaint was not answered Amount in Dispute: $55.77 Amount Settled: $0.00

Customer Complaint

12/2/2022

This electric company in Flint gives you a notice to pay by the 30th of November $55.77 I paid it by the 29th and they shut my power off anyways not the first time they shut you off even if you pay and your late and they don't care so what's the point of the notice this isn't the first time Resolution Sought Honestly DTE should take over Flint for electric this company is the worst they don't treat people fair and they lie

8/22/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/27/2022

DTE came to my house for a gas project several weeks ago. They broke my concrete but have not repoured it despite several weeks (months?)and multiple complaints to DTE about the issue. This is a safety hazard as I live in and own a duplex with a disabled tenant. There is a large hole at the base of his stairs Resolution Sought DTE should pour my cement and credit me an appropriate amount for the inconvenience and poor customer response.

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