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DTE Energy

108 inquiries |
Electric Companies

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One Energy Plaza Room 1575 WCB
Detroit, MI 48226 | Get Directions

(800) 477-4747

http://www.dteenergy.com

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

6 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/29/2024 shawn T.

Poor customer service!

I had the home protection plan through DTE! I had a water heater that needed service. A technician was sent out and seemed to be disturbed that he had to work on a water heater when he was hired for heating/cooling in his words". He called his Supervisor who told him to order part needed and install. He then finds every reason not to install the part. We scheduled another date for him to come out and he comes out a day before his scheduled time. The company then cancels my appt and when I told them how Un professional they were and I was going to escalate this matter. The Supervisor comes over when I wasn't present and according to my tenant when into a rage saying how nothing was in compliance, he was going to escalate the mater to city of Detroit and went on to disconnect all furnaces, water heaters leaving all my tenants without heat/water in dead winter. So not only did he disconnect the water heater that was supposed to be serviced he disconnected from other apartments that had no issues. I would like some type of discipline for Supervisor for making this matter personal.

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Complaints and Resolutions

Total Amount in Dispute:
$4,960.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

6 complaints against DTE Energy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
6	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

DTE Energy provids warranty services for home appliances.

Primary Contact:	Complaint Deptpartment
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Detroit Edison

Home Protection Plus

Mich Con

Websites: