Complaints for Dynatek Industries in Valencia, CA

128170 Crocker Avenue, Suite 100
Valencia, CA 91355 | Get Directions

(818) 808-0868

http://www.dynatekindustries.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unauthorized shipments of office products and deceptive sales practices. Business owners complain that company representatives call their business asking for employee names or office machine information and then ship and invoice them for unauthorized orders. Others allege difficulty returning products or that the company continues to solicit them after they have requested not to be contacted. ~~The company responds to some complaints by issuing credits or refunds agreeing to accept retured merchandise or by making payment arrangements for invoices.

Complaint Closing Statistics

0 complaints against Dynatek Industries closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Dynatek Industries complaints