Complaints for E Sport International.com Incorporated in Garden Grove, CA

12637 Hoover Street
Garden Grove, CA 92841 | Get Directions

(800) 545-5648

http://www.esportinternational...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

One complainant agreed to a 60 day trial of the company's golf clubs. However, before the end of the 60 day trial period, the complainant received a letter stating the company is in serious negative financial condition that they cannot recover from and is in the process of filing Bankruptcy. The complainant later received another letter stating no refund would be issued and the customer was free to keep the golf clubs. This complaint remains unanswered.

Complaint Closing Statistics

0 complaints against E Sport International.com Incorporated closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

E Sport International.com Incorporated complaints