Complaints for E Z Omelet in Paramount, CA - 13200540

6319 East Alondra Blvd
Paramount, CA 90723 | Get Directions

(562) 272-1416

http://www.smartinventions.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some customers allege, after refusing promotional offers for additional products, their credit card information was given to other companies and unauthorized charges appeared on their accounts. Othercomplainants allege ordered products are not received, and billing disputes including unauthorized charges and over billing. The company responds to some complaints by giving refunds, requesting proof of purchase to determine if credits will be issued, sending merchandise, or providing order tracking information. Some complaints remain unresolved, meaning customers are not satisfied with the company's response. The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within 7 days. Credit card payments must be credited within one billing cycle.

Complaint Closing Statistics

0 complaints against E Z Omelet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

E Z Omelet complaints