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Eagle Moving Group complaints

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1325 South Congress Avenue Suite 110
Boynton Beach, FL 33426 | Get Directions

(877) 540-2992

http://www.eaglemoves.com

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Total Amount in Dispute:
$54,539.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

5 complaints against Eagle Moving Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
5	Unanswered

5 complaints against Eagle Moving Group

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1/22/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,435.00 Amount Settled: $0.00

Customer Complaint

12/26/2023

Hired this company to move shop equipment from NY to VA. They were told equipment was heavy and large. Came to pick up July 26,2023. We were told they could not take order as it was to big and too heavy. Movers called their boss who said they could take it for an additional 5,000 to load it and may have to charge additional money before it was unloaded in Virginia. . We told them we didn't have that much. They called their boss and I was put on phone. I was told by the man on the phone he would put in for a refund but it may take several months to get refund. I called them in December to find out about my refund and they told me I had to fill out a refund form. I filled it out and got a return e mail telling me I waited too long to request a refund. Like I said earlier I was told the day of pick up that he was putting in for a refund for me. I fell like I have been scammed. I would like to report this company for scamming people. And hopefully it will save someone else from getting scammed. Thank you for your assistance Valerie Ferguson Resolution Sought Ideally I would like my money back as they did not move my equipment and I had to hire someone else to move it for me. But I would also like to prevent someone else from getting scammed.

7/11/2023

RESPONSE: Complaint was not answered Amount in Dispute: $2,564.00 Amount Settled: $0.00

Customer Complaint

6/15/2023

We contracted a move from TX to NM. We were told 1 driver/Supervisor and 3 professional loaders each with 2+ years experience. 1 driver showed up with a U-Haul rental truck. Resolution Sought Refund the outstanding amount or we will be forced to go to court for considerably more due to medical expenses from hospital for suffering during this intense ordeal as well as expenses incurred due to the timeline failure and re-booking of a new mover.

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