Complaints for Easy Access in Los Angeles, CA

P.O. Box 1229
Los Angeles, CA 90078 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege deceptive sales practices. Customers claim the company contacts them using various false lead in tactics to pursuade them to send between $100 and $275. Several complainants were allegdly told the Government had issued a grant to their company to promote computer literacy in the Hispanic community, and they were giving away free computers. Others report they were told that free computers were being distributed to low income Hispanic families. Another complainant claims she was told she had won a prize. All complainants initially pay $100. The company then contacts them asking for additional sums of money to cover insurance, software, or required tutorials. Complainants allege they have not received the promised computers. To date, all complaints are unanswered.

Complaint Closing Statistics

0 complaints against Easy Access closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Easy Access complaints