Complaints for Easy Rental in Downey, CA - 13203510

8060 Florence Avenue 3rd Floor #308
Downey, CA 90242 | Get Directions

(562) 927-6551

http://www.ezrentlist.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Of the complaints we have received against this company, in at least some cases, the complaint allegations are very serious.

Most complainants allege the rental listings are outdated, incorrect, are not authorized by the owner to be listed, or do not meet the criteria of the person seeking the rental. Some complainants allege after signing contracts and paying fees the company refused the information stating the properties were not available. Others allege difficulty obtaining refunds.

The company generally responds by denying refund requests and by stating lists are provided to the customer and are available to be picked up on a weekly basis, stating they do not guarantee property availability, and that the contracts are non-refundable.

Complaint Closing Statistics

0 complaints against Easy Rental closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Easy Rental complaints