Complaints for Elegant Entertainment in Los Angeles, CA

P.O. Box 661032
Los Angeles, CA 90066 | Get Directions

(310) 495-0800

http://www.elegantvideo.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfullfilled contracts, and failure provide and deliver videography, or photography services as agreed. Customers complain of extended delays with receiving wedding videos or photos. Most complainants report no videos have been received, and they are unable to contact the company to inquire on the delivery, or request a refund..

The company responded in a few cases by giiving a projected delivery date. Most complainants are seeking refunds.

Complaint Closing Statistics

0 complaints against Elegant Entertainment closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Elegant Entertainment complaints