Elite Personal Search complaints

Complaint Experience

N/A

BCA's Summary and Analysis:

This company has a pattern of complaints alleging unfullfilled contracts and disputes regarding cancellation rights or refund policies. Specifically complainants allege the company fails to provide the number of qualified matches promised or the quality of the matches did not meet client specifications. Other customers complain the company fails to acknowledge cancellation requests made within the three day recision period as required by law. Some clients allege high pressure sales tactics are used to stall clients or pursuade them to stay until the recision period expires which in turn makes them ineligible for refunds.~~The company responds to most complaints by offering continued efforts to meet contractural obligations to clients. Explanations of cancellation policies were provided in response to complaints relating to the client's right to recision. The company's policy generally does not allow cancellation without penalty past the three day recision period. Allegations of high pressure sales tactics were not addressed. Refund requests were generally denied. Some complainants are not satisfied with the company's responses and contend the allegations of their original complaint filings were not properly addressed.

Read More

Complaint Closing Statistics