Complaints for Elle Model Management in Los Angeles, CA

1395 Kelton Avenue Apt 201
Los Angeles, CA 90024 | Get Directions

(310) 860-1672

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

The company has advised the Bureau they require no advance fees for services. However, customers have reported the company does require an advance fee ranging from $500-$750. A 15% commission is then deducted from model earnings as payment for services provided. The company responded to one complaint by denying the customer's refund request, reminding the client that they cannot guarantee work and stating photography, make-up, hair stylist, and photo shoots were provided. The company responded to another complaint by indicating that a job had been procured for the client. All other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Elle Model Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Elle Model Management complaints