Complaints for Empire Coast Services in San Bernardino, CA

2601 North Del Rosa Avenue 200
San Bernardino, CA 92404 | Get Directions

(909) 475-4954

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

This company has a pattern of serious complaints. Complaints allege misrepresentation failure to fulfill services and difficulty obtaining a refund. Complainants allege the company advertises properties for lease or rent. After responding to ads they are prompted to come to the company's office to set up appointments to view the property. Upon arrival prospective tenants are required to pay $400 for a deposit or to receive rental listings. Complainants allege company fails to provide suitable listings properties are unavailable and company is not authorized to list the properties. In some cases applicants are denied and informed they don't qualify for the property; however instead of providing refunds as represented initially the company tries to offer other real estate services and denies refunds~~

Complaint Closing Statistics

0 complaints against Empire Coast Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Empire Coast Services complaints