Find a reputable business?

Complaints and Resolutions

Enerbank USA complaints

Read Complaints File Complaint View Full Report

650 South Main Street Suite 1000
Salt Lake City, UT 84101 | Get Directions

(888) 390-1220

https://enerbank.com/

Monday- Friday: 9:00 AM-7:00 PM (EST).

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$12,192.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

4 complaints against Enerbank USA closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
2	Unanswered

4 complaints against Enerbank USA

Sort by

8/7/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/12/2023

My father took out a loan with this bank for air conditioning for the house I live In. Which is my parents house. My parents are decease. Now, the bank wants me to pay a charge off account that is not in my name. Resolution Sought We sent them a death certificate. I would like them to close the account.

10/5/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

8/19/2022

I have paid 4k on a 10k loan and my balance is $9,277. This is disgusting! Resolution Sought They need to take payment like other banks, and charge of to principle.

Company Response

9/23/2022

Company states; In the complaint, the borrower stated her payments are not correctly being applied to principal. Our records indicate the Borrower contacted Regions Bank dba EnerBank USA on May 18, 2020, applied, and was approved for a Traditional Installment Loan in the amount of $10,000.00 with an interest rate of 14.99%. A Consumer Note & Disclosure Statement (the "Note") was provided to the Borrower prior to signing the Payment Authorization Form on June 11, 2020 after the completion of the home improvement project. The Note indicates interest will accrue daily on the unpaid principal balance of the loan until the loan is paid in full. As the interest accrues daily, the number of days between payments will alter the amount of the outstanding interest at the time of the next payment is received. Once the uncollected interest is satisfied, the remaining amount of the payment will be applied to principal. A further review of our records indicates the Borrower's payment history and principal balance is accurate and in accordance with the Note. We trust that the forgoing is responsive to the complaint. If you have any questions or concerns, please feel free to contact me directly at 800.399.6251. I am in the office Monday - Friday from 8am - 5pm (Mountain Time). Sincerely, Lindsey Customer Relations Supervisor Regions Bank dba EnerBank USA

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile