Complaints for Engine Express & Machine in Fontana, CA

15345 Manila Street
Fontana, CA 92327 | Get Directions

(909) 349-0306

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege repairs, engine replacements or other services performed on their vehicles are not performed correctly, are unnecessary, or cause other vehicle parts to become damaged. A few customers complained the amount of the original estimate doubled upon completion of the service, or the company retained their vehicles for 90 days or longer without completing repairs. One complainant alleges his vehicle was returned without any work performed after paying the company $2995 for an engine replacement. All complainants requested refunds, or, reimbursements for paying other repair facilities to correct problems. The company responded to one complaint by advising the customer his vehicle was readt for pick up upon payment of $1295. All other complaints are unanswered.

Complaint Closing Statistics

0 complaints against Engine Express & Machine closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Engine Express & Machine complaints