Complaints for Ermess Inc. in San Bernardino, CA

383 South J Street
San Bernardino, CA 92410 | Get Directions

(909) 888-9980

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege repairs, engine replacements or other services performed on their vehicles are not performed correctly, are unnecessary, or cause other vehicle parts to become damaged. A few customers complained the amount of the original estimate doubled upon completion of the service, the company retained their vehicles for for extended time periods without completing repairs, or the company refused to repair engines under warranty. All complainants requested refunds, or, reimbursements for paying other repair shops to correct problems. The company responds to some complaints by offering additional repairs or in some cases, reimbursements for work performed at other shops are negotiated. A few complaints remain unresolved, meaning the customers are not satisfied with the company's responses. In some cases, unresolved complaints are due to the customer's reluctance to allow the company additional repair attempts due to lack of confidence in their abilities. Other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Ermess Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Ermess Inc. complaints