Complaints for Escape To Paradise, Inc. in Newport Beach, CA

3848 Campus Drive Suite 217-218
Newport Beach, CA 92660 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation of services failure to provide services and inability to obtain refunds. Customers complain that once the company collects their advance fee they make no further attempt to update clients by providing ad copies or records of potential buyer inquiries. Complainants allege calls are not returned and emails are not answered.~~The company responds to most complaints by denying that customers are unable to communicate with their customer service reps. They also remind customers that they do not guarantee sales or give a timeframe for sales to occur in their customer agreement.

Complaint Closing Statistics

0 complaints against Escape To Paradise, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Escape To Paradise, Inc. complaints