Complaints for Everclear Water Systems in Burbank, CA

P.O. Box 6903
Burbank, CA 91510 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege high pressure sales tactics and various misrepresentations were used to pursuade them to sign sales contracts. Some customers were allegedly told their utility bills would be decreased by 50% as a result of installing the Everclear system. Other customers complain they were led to believe their water was contaminated, or posed other health risks. Many customers experienced difficulty cancelling contracts, or obtaining a Spanish language contract when in fact they were unable to read English. The company responds to a few complaints by denying the allegations and contend full disclosures about the system and the contract were made at the time of the sales presentation. Many other complaints are unanswered.

Complaint Closing Statistics

0 complaints against Everclear Water Systems closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Everclear Water Systems complaints